Privacy Policy

Effective Date: 13-08-2026

At Travansa Holidays, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, make an enquiry or use our travel services.

1. Information We Collect

Depending on the service you request, we may collect information such as:

• Full name
• Contact number
• Email address
• Nationality
• Passport or travel document information
• Date of birth where required
• Travel dates
• Destination preferences
• Accommodation requirements
• Visa-related information
• Booking and payment information
• Communication and enquiry details

We only request information that is reasonably required to provide or arrange the requested service.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Prepare travel quotations
• Process bookings
• Arrange accommodation
• Arrange flight tickets
• Provide visa assistance
• Coordinate travel services
• Communicate booking updates
• Provide customer support
• Process payments
• Improve our services and website
• Meet applicable legal or regulatory requirements

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to provide the requested travel service.

These may include:

• Airlines
• Hotels and resorts
• Visa processing partners
• Immigration or government authorities
• Transportation providers
• Tour operators
• Payment service providers
• Technology and service partners

We only share information reasonably necessary for the relevant purpose.

4. Visa & Travel Documentation

Visa and international travel services may require sensitive travel documentation.

Where such information is required, it may be shared with the relevant embassy, consulate, immigration authority, airline, hotel or authorised service provider for processing the requested service.

Customers should ensure that all information and documents supplied to us are accurate and genuine.

5. Payment Information

Payments may be processed through third-party payment providers.

Travansa Holidays does not intend to store complete payment card information on its website unless specifically stated.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

6. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage information
• Date and time of access

This information may be used to maintain website security, understand website usage and improve our online services.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

8. Marketing Communications

Where permitted and where appropriate, we may use your contact information to send information about:

• Holiday packages
• Travel offers
• Resort offers
• New destinations
• Seasonal promotions
• Travel services

You may request to stop receiving promotional communications at any time.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations or protect legitimate business interests.

11. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, visa authorities or other travel-related services.

Travansa Holidays is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

12. Children's Information

Our services are not intentionally directed toward children without appropriate involvement or consent from a parent or legal guardian.

We do not knowingly collect unnecessary personal information from children.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where applicable
• Opt out of marketing communications
• Raise concerns about how your information is handled

Requests may be submitted using the contact details below.

14. Data Breaches & Security Incidents

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain and address the incident and provide notifications where required by applicable law.

15. Updates to This Policy

Travansa Holidays may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The latest version will be published on this website with the applicable effective date.

16. Contact Us

For privacy or data-related enquiries, please contact:

Travansa Holidays
Phone: +971 55 945 1400
Email: info@travansaholidays.com

Your Privacy. Our Responsibility.

We value the trust you place in Travansa Holidays and are committed to handling your information responsibly.